Cleanlab AI Platform
Cleanlab gives you everything you need to build and safely deploy both customer-facing and internal agents. Your engineering team can move faster than with existing alternatives, while your company keeps full control of brand, messaging, and customer experience without relying on third-party providers.
Trust by startups and large enterprises alike
Features of the Platform
Expert Answers
Fix AI responses without code.
- Deterministic responses
- Instant fixes
- Filling knowledge gaps
- Auto-suggested answers with web context
Clean Data for Agents
Transform docs into agent data.
- Compliance docs into agent controls conversion
- Intent detection and call routing
Work Management
Track, assign, resolve issues.
- AI issue prioritization
- Ticket-driven workflows for docs
- SME performance and task tracking
Measure and Observe
Understand what matters most.
- Agent analytics
- Accurate real-time evaluation
- Root cause analysis
- Third-party AI performance monitoring
Guardrails
Prevent harmful responses.
- Correctness and safety guardrails
- Policy-adherence guardrails
- Deterministic guardrails
- Fallback and escalations mechanisms
Modalities and Use Cases
Modalities
Voice
Chat (Text)
Images
Use Cases
Customer Support AI Agents
Customer Support Assist
Internal and External Support Agents
IVR
Deployment Options
Integrations
Cleanlab integrates with your existing stack to complement your own AI.
Azure AI ecosystem
ex. Azure AI and Copilot
Guardrails and Agent Orchestration
ex. NVIDIA NeMo Guardrails, LangChain, Langflow
Ticketing and Help Desk platforms
ex. Zendesk, Jira, ServiceNow, Salesforce, Freshworks, etc.
Evaluation and Observability platforms
ex. Arize, MLflow, Langfuse, Langtrace
Existing DIY Agents
Built on Azure, AWS, Databricks, Langflow, etc.
RAG Frameworks and Vector Databases
ex. LlamaIndex, Pinecone, Weaviate
Third-party Customer Support
via flexible APIs
Any LLM, Any Knowledge Base
Works with any LLM model, its tool calls, and data sources.
Build AI Agents you can trust to deliver and deflect.
Protect your brand.
Block low-confidence or risky AI responses before they reach users. Prevent hallucinations, policy violations, and trust-damaging errors.
Deliver better service.
Give users faster, more accurate answers. Use real-time checks and expert content to ensure helpful responses.
Reduce escalations.
Fix recurring issues quickly and deflect more tickets. Let AI handle common questions so your team can focus on complex cases.