Cleanlab AI Platform

Cleanlab gives you everything you need to build and safely deploy both customer-facing and internal agents. Your engineering team can move faster than with existing alternatives, while your company keeps full control of brand, messaging, and customer experience without relying on third-party providers.

Diagram of Cleanlab’s AI data quality platform

Trust by startups and large enterprises alike

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Features of the Platform

Expert Answers

Fix AI responses without code.

  • Deterministic responses
  • Instant fixes
  • Filling knowledge gaps
  • Auto-suggested answers with web context

Clean Data for Agents

Transform docs into agent data.

  • Compliance docs into agent controls conversion
  • Intent detection and call routing

Work Management

Track, assign, resolve issues.

  • AI issue prioritization
  • Ticket-driven workflows for docs
  • SME performance and task tracking

Measure and Observe

Understand what matters most.

  • Agent analytics
  • Accurate real-time evaluation
  • Root cause analysis
  • Third-party AI performance monitoring

Guardrails

Prevent harmful responses.

  • Correctness and safety guardrails
  • Policy-adherence guardrails
  • Deterministic guardrails
  • Fallback and escalations mechanisms

Modalities and Use Cases

Modalities

Voice

Chat (Text)

Images

Use Cases

Customer Support AI Agents

Customer Support Assist

Internal and External Support Agents

IVR

Deployment Options

SaaS
Single-tenant SaaS (in your region)
VPC/On-premise

Integrations

Cleanlab integrates with your existing stack to complement your own AI.

Azure AI ecosystem

ex. Azure AI and Copilot

Guardrails and Agent Orchestration

ex. NVIDIA NeMo Guardrails, LangChain, Langflow

Ticketing and Help Desk platforms

ex. Zendesk, Jira, ServiceNow, Salesforce, Freshworks, etc.

Evaluation and Observability platforms

ex. Arize, MLflow, Langfuse, Langtrace

Existing DIY Agents

Built on Azure, AWS, Databricks, Langflow, etc.

RAG Frameworks and Vector Databases

ex. LlamaIndex, Pinecone, Weaviate

Third-party Customer Support

via flexible APIs

Any LLM, Any Knowledge Base

Works with any LLM model, its tool calls, and data sources.

Build AI Agents you can trust to deliver and deflect.

Protect your brand.

Block low-confidence or risky AI responses before they reach users. Prevent hallucinations, policy violations, and trust-damaging errors.

Deliver better service.

Give users faster, more accurate answers. Use real-time checks and expert content to ensure helpful responses.

Reduce escalations.

Fix recurring issues quickly and deflect more tickets. Let AI handle common questions so your team can focus on complex cases.